This page explains, in plain English, how Jalibat collects, uses, and safeguards your personal information. We believe privacy is a fundamental right.
Welcome to Jalibat's Privacy Policy. This document explains how Jalibat collects, uses, and protects your personal information. By registering with or using Jalibat's services, you agree to this Privacy Policy.
We believe your data belongs to you — Jalibat only uses what is necessary to provide its services. Nothing unnecessary is collected, and nothing is ever sold.
If you have any questions or need clarification, email us in Bengali at support@jalibat.best — our team is ready to help.
Jalibat collects various types of information — some provided directly by you, and some gathered automatically.
Information you provide directly:
Automatically collected:
Jalibat uses the information collected for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, mobile number, email |
| Identity Verification (KYC) | National ID, date of birth |
| Payment processing | Payment account details |
| Fraud & Risk Monitoring | IP, device, and transaction logs |
| Customer support | Communication history, account information |
| Personalized Experience | Gaming preferences & history |
| Promotional communications (with consent) | Mobile, email |
Jalibat adheres to the highest industry standards to protect your information:
That said, please keep in mind — no online platform can guarantee 100% security. You should also take steps to protect yourself: use a strong password, keep 2FA enabled, and contact support immediately if you notice anything suspicious.
Jalibat uses cookies on its website and app to improve service quality and personalise your experience. Types of cookies used:
Please note that disabling cookies may limit certain features, such as auto-login or saving your game preferences.
Jalibat does not retain your data for longer than necessary. The general policy is as follows:
As a Jalibat member, you have important rights regarding your own data. Here's what you should know:
Jalibat strictly does not serve anyone under the age of 18. Our position on this is clear:
Jalibat's servers and data centres may be located in multiple countries — for technical reasons, some data may be processed outside Bangladesh.
Whenever data is transferred outside Bangladesh, Jalibat ensures that:
Jalibat may update this Privacy Policy from time to time. The method of notification will vary depending on the nature of the changes:
For any privacy-related questions, requests, or complaints, please get in touch with Jalibat:
Our five core commitments to protecting your privacy.
Before joining any online platform, the most important question is: will my information be safe? Payment details, mobile numbers, and ID information can cause real harm if they end up in the wrong hands. Jalibat understands this, which is why privacy protection is our top priority.
Many users worry about their bikiash or Nagad account number being stored in Jalibat's system when making a transaction. The reality is that this information is held in an encrypted vault that meets PCI DSS standards. No Jalibat employee can directly access this sensitive data — the system processes payments, not people.
Many users have questions about KYC, or identity verification. Why is a photo of your National ID required? The simple answer is — it's there to protect you. If someone tries to open a fraudulent account in your name and withdraw funds, KYC prevents that from happening. Jalibat stores your ID image in an encrypted database and uses it solely for identity verification purposes.
Data brokers and ad-driven businesses are big today — many platforms profit by selling user data. Jalibat operates differently. Our revenue comes from gaming services, not from selling your information. So this isn't just a promise; it's backed by how our business model actually works.
Cookie notices frustrate a lot of people — every site seems to ask for consent the moment you land on it. At Jalibat, only essential cookies run without consent; everything else requires your permission. Turn off marketing cookies and you won't be targeted with promotions. Keep analytics cookies on and Jalibat can see which features get the most use, helping improve the service — but all of that data is fully anonymous.
There's no need to hesitate when exercising your privacy rights. If you'd like any of your data removed from Jalibat, simply contact support and action will be taken within 30 days. Please note, however, that certain information — particularly transaction records — cannot be deleted before a set period due to legal obligations.
One final practical tip — take a few precautions on your end as well. Use a strong, unique password that you haven't used anywhere else. Keep 2FA enabled on your Jalibat account — that way, even if someone gets hold of your password, they won't be able to access your account easily. It's also best to avoid logging in over public WiFi. And if you ever receive a suspicious message impersonating Jalibat and asking for your password or OTP — that's a scam. Report it to support immediately.
Email us at support@jalibat.best — Bengali support available 24/7.
Privacy is the top priority at Jalibat. Play with confidence and transact securely.